ITEMS IN YOUR BAG

Frequently Asked Questions

Are all Nature’s Baby products certified?

All products with the USDA Organic logo are certified to the USDA NOP Organic Standard. We have formulated all products with premium ingredients. The ingredients in our Certified Organic lines meet all federal requirements for organic ingredients and are certified by third-party certifying organizations such as: Quality Assurance International (QAI), Oregon Tilth, and other organic certifying agencies.

Are the “Natural” products certified?

Our line of “Natural” products do not carry the USDA certified seals, but we still maintain a minimum of 70% organic content in all products. You can rest assure that we only use the finest natural ingredients. All products are free of parabens, phthlalate, SLS, SLES and glycol. Most products are gluten free and vegan as well.

Are all Nature’s Baby products 100% vegan?

No. Products containing beeswax (Ah-Choo, Soothing Stick and Diaper Ointment) are naturally not 100% vegan. All other products are 100% vegan.

Are your shampoos ‘tear-free’?

Although our shampoos are pH neutral and therefore naturally tear-free, few babies might have an allergic reaction that would trigger redness and/or irritation in their eyes.

Do you offer coupons for your products?

Yes, we do! Please follow us on social media to keep up to date with any specials or coupons we are offering.

Do you ship internationally?

Currently, we do not offer international shipping for retail customers.

How come all your products are not certified by the USDA?

Unfortunately, it is almost impossible to create a “good” shampoo or conditioner that comply to the strict list of allowed ingredients by the USDA’s National Organic Program (NOP). The NOP standards are mainly developed for food and agricultural products and as such, limit the use of traditional cosmetic/personal care ingredients that are widely used in the industry. As an example, we have yet to find a natural preservative that 1) keeps the product fresh on the shelves; 2) maintains product shelf stability for at least one year; 3) be commercially available, 4) works with products that contain water; and 5) comply to the USDA NOP standards. All products containing water must be preserved with either an alcohol-containing preservative, parabens or other commercially available preservatives. We do not preserve our products with alcohol because we have concerns about it’s absorption and drying effect on baby’s sensitive skin as well as irritation associated with dermatitis. The same goes for parabens. Hopefully, researchers and/or product formulators would eventually develop an effective 100% natural preservative in the near future. Until then, and as long as NOP standards remain the same, we have no alternative but to use a minimum amount of food-grade preservatives, such as sodium benzoate, in our products to maintain the necessary shelf life. Naturally, this is against our wish but we keep the amount of preservatives at a base minimum, just enough to extend the shelf life to an acceptable extent as expected by our customers. Therefore, our products are very delicate and can easily go rancid, if exposed to any source of contamination. We ask all our customers to keep the lids of their bottles closed after each use in order to avoid contaminating the content.

How do I know if I am allergic to any of your products?

We recommend that you carefully review the ingredient list of any product you use to determine if it is acceptable to your needs. If you see an allergic reaction, please stop using the product.

How pure are your products?

Our products are formulated without: parabens, phthalates, synthetic fragrances, artificial colors, sodium lauryl sulfate, sodium laureth sulfate, sodium methyl sulfate, propylene glycol, aluminum, mineral oil, petrolatum, oxybenzone, nano-particles, DEA, MEA or TEA, PEGs and PEG derivatives, ethoxylated ingredients associated with 1,4 dioxane, formaldehyde donors, or GMOs.

I have a question or concern not listed here?

Feel free to contact us anytime using our contact form or reach out to us using the info below:

 

By Phone :

818.999.BABY (2229)

Toll Free :

888.902.BABY (2229)

 

By Mail :

1560-1 Newbury Rd., #284

Newbury Park, CA 91320

 

By Fax :

818.702.0110

 

By Email :

Marketing, Press & Social Media : nicole@naturesbaby.com

Wholesale Sales & Distribution : sales@naturesbaby.com

I own a small business. How can I order your products for re-sale?

We welcome boutique and small business owners. First, we suggest you talk with your distributor. If they are not able to help you, or you do not purchase via a distributor, please visit our “Wholesale Inquiries” page and submit your request.

Is your Dusting Powder talc -free?

Yes, 100% talc-free and cornstarch-free. Our Dusting Powder is made with highly absorbent tapioca starch able to absorb both moisture and oils. This product is great for babies, kids, adults, and seniors. It is also certified organic by the USDA.

What payment methods do you accept?

We aim to make paying your invoice as easy as possible. You can pay Authorize.net, which is our credit card processing company. You can pay with Visa, Mastercard, Discover, or American Express. Or you can pay with PayPal, also using the same credit cards, or your PayPal balance.

What are your shipping rates?

Shipping rates are currently set a flat rate of $6.00 per order, but we offer FREE shipping on orders over $20.00.

What is your animal testing policy?

We have signed a pledge to be a “Cruelty Free” product manufacturer. This means we have a zero tolerance policy on animal testing on our products and ingredients.  We can assure you that all of our products contain natural, organic, cruelty-free and 100% vegetarian ingredients and contain a minimum of 70% organic content. In addition, they are manufactured using materials, processes, production criteria and conditions that have been approved by the USDA.

What is your return policy?

You can return any unopened product back to us by calling our customer service line at (818) 999-BABY (2229). Additionally, you can return any product that has been damaged during delivery or for any other reasons within 30 days of purchase. We reserve the right not to issue a refund if the damage is caused by the customer.

Where do I send press, media, or marketing inquiries?

Any press or media inquiries can be sent to our marketing and media director at nicole@naturesbaby.com.

Where do you manufacture your products?

All of our products are developed and manufactured in California (with the exception of Dusting Powder, which is manufactured in Wisconsin) in certified organic facilities following the GMP (Good Manufacturing Practices) standards.

Why has my shampoo/conditioner gone bad (mold or foul smell)?

Since we use very little amount of preservatives in our formulas, our products can potentially go rancid due to exposure to water or other outside contaminants. Therefore, we encourage everyone to always keep the lids closed after use and avoid leaving the bottles under running water while showering. If you suspect that your product has gone rancid, please discontinue the use and dispose of it.